Krystal Heintz, APRN
Krystal Heintz is a board-certified Family Nurse Practitioner and licensed health coach with over 10 years of experience in healthcare. She began her career as an oncology nurse, where she witnessed the long-term effects of chronic illness firsthand. This experience sparked her passion for preventative care and inspired her to pursue a Master of Science in Nursing from Simmons College in Boston, MA.
As a Family Nurse Practitioner, Krystal offers acute care services, assistance with chronic disease management, hormone replacement therapy, and weight loss management. She works with patients to create personalized care plans that address both immediate concerns and long-term health goals.
Krystal takes a patient-centered, holistic approach—blending clinical expertise with health coaching to get to the root of health concerns. She is committed to helping patients achieve lasting improvements through evidence-based, sustainable lifestyle changes. With a strong belief in making healthcare more accessible, she proudly offers telehealth services that fit the needs of busy individuals and families across Florida.
Did you know?
Over 70% of urgent care and ER visits are non-emergency and could be safely handled via telehealth.
— American Medical Association & Wellness Council of America
Frequently Asked Questions
We treat a wide range of non-emergency conditions that can be safely and effectively managed via telehealth. These include:
Acute issues: such as sinus infections, UTIs, upper respiratory infections, low back pain, strep throat, and more
Sexual health concerns: like yeast infections, BV, STI exposure, and erectile dysfunction
Chronic conditions: including high blood pressure, diabetes, and thyroid issues
Hormonal imbalances: for both men and women, including menopause and low testosterone
Medical weight loss: with evidence-based support and ongoing follow-up
If your condition requires in-person care, we’ll guide you to the most appropriate next steps.
Yes, if medically appropriate. Krystal Heintz is a licensed Nurse Practitioner and can prescribe medications for conditions treated via telehealth. However:
We do not prescribe narcotic pain medications or controlled substances.
We are not a pharmacy and do not dispense medications.
If a prescription is needed, it will be sent electronically to your preferred local pharmacy.
Patients are responsible for any pharmacy or medication costs.
Hormone replacement therapy helps restore hormonal balance when levels drop due to aging or other health factors. At Coastal Telehealth, we offer treatment for both men and women. During your consult, we will:
Evaluate symptoms and medical history
Review lab results (if already available or order new labs)
Create a tailored treatment plan, which may include bioidentical hormone therapy, lifestyle adjustments, and follow-up support
We believe in educating our patients so they feel confident and informed throughout their care.
Absolutely. Our telehealth services are designed to be flexible and convenient. You can connect with Krystal from:
Smartphones
Tablets
Laptops
Desktop computers
All you need is a stable internet connection. We’ll send you everything you need before your scheduled appointment.
Coastal Telehealth is a cash-pay practice and does not bill insurance. We accept:
Major credit/debit cards
Health Savings Accounts (HSA)
Our transparent pricing:
Acute illness visits: $49
Prescription refills: $49
Sexual health visits: $49
Menopausal consult (non-HRT): $79
New patient HRT consult: $149 (one-time)
Women’s and Men’s HRT follow-up: $99
No hidden fees. You’ll always know the cost upfront.
While many common conditions can be safely managed online, some require in-person care. If Krystal determines that your issue cannot be fully addressed through a virtual visit, she will:
Let you know during the appointment
Explain why in-person care is needed
Recommend next steps (e.g., urgent care, lab testing, or follow-up with a specialist)
Your health and safety are always our top priorities.